Challenges in Customer Service

Organizations are collecting more and more unstructured information (texts in documents, mails, IT applications, etc.). The success of Customer Service depends to a large extend on the accessibility of that information.

But accessing this vast amount of information is becoming increasingly difficult.

To help increasing the service level in Customer Service, we are collecting information on the scope and urgency of the challenge, and the priorities of Customer Service Managers in this context.

That’s why we’d like to ask for your opinion in this 2-minute anonymous survey.

Thank you for your help,
The Alexandria.Works Team