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How to make your Customer Service smarter

How to make your Customer Service smarter

Being customer-friendly, fast and accurate. This is how you would like your company's Customer Service to work. Preferably with first-line help if possible, through second- and third-line help when needed. But what if there still is room for improvement, what if you...

About Serendipity in Enterprise Search

About Serendipity in Enterprise Search

Or why burglars need to improve their language skills before applying for a job in the army You are probably not aware of it, but serendipity plays an important role in search, or at least in the type of search we call ‘discovery’. In this blogpost we share a case in...

Enterprise Search: Stop the Madness of Document Tagging

Enterprise Search: Stop the Madness of Document Tagging

Enterprise Search is supposed to help you find what you are looking for. Your organization has a wealth of information at its disposal. Customer proposals, project files, past experiences etc. are stored in documents in your Content Management System or folder...